Terms of Service
Understanding our terms for luxury accommodations and property management services.
Acceptance of Terms
By using BedEx Nigeria Limited's luxury short-stay accommodation services and property management platform, you agree to be bound by these Terms of Service. Please read these terms carefully before using our services.
Last Updated: 12/15/2025
Services Offered
Guest Services
- Luxury short-stay accommodation bookings
- Property search and reservation services
- Guest support and concierge services
- Secure payment processing
Property Management
- Full-service property management
- Marketing and listing optimization
- Booking management and communication
- Maintenance coordination
- Revenue optimization and reporting
Booking Terms & Conditions
Reservation Process
- All bookings subject to property availability
- Confirmation required before guarantee
- Special requests accommodated when possible
- Check-in/check-out times as specified per property
Payment Terms
- Full payment required at time of booking
- Secure payment processing via authorized providers
- All prices in Nigerian Naira (NGN)
- Additional fees may apply for extra services
Cancellation Policy
- Cancellations must be made through official channels
- Refund eligibility based on property-specific policies
- Cancellation fees may apply depending on timing
- Force majeure events considered case-by-case
Property Owner Terms
Property Standards
All properties must meet our luxury standards and undergo regular quality assessments.
- Compliance with local laws and regulations
- Maintenance of safety and security standards
- Regular inspections and quality assessments
- Professional cleaning and maintenance
Management Agreement
- Revenue sharing as per signed agreement
- BedEx handles all guest communications
- Regular financial reporting and payment processing
- Property marketing and optimization services
Guest Conduct & Responsibilities
Permitted Use
- Accommodation purposes only
- Respect maximum occupancy limits
- Follow property-specific guidelines
- Maintain cleanliness and order
Prohibited Activities
- Smoking in non-smoking properties
- Unauthorized pets or parties
- Illegal activities of any kind
- Damage to property or belongings
Liability & Insurance
Our Responsibility
- Professional service delivery
- Secure platform operation
- Quality property standards
- Customer support services
Your Responsibility
- Travel and personal insurance
- Compliance with property rules
- Immediate damage reporting
- Respectful property use
Contact Information
General Inquiries
legal@bedex.ng
+234 (0) 123 456 7890
Customer Service
support@bedex.ng
+234 (0) 123 456 7890
Property Management
properties@bedex.ng
+234 (0) 123 456 7890
Address: 4, Amurie Omanze Street, Garki 2 Abuja